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Email Click-to-Open Rate (CTOR) Report

Cameron Smith

Email marketing is a powerful tool for ecommerce managers to drive engagement and conversions. However, simply sending out emails is not enough – you need to track and measure the effectiveness of your campaigns to optimize your strategy. One important metric to focus on is the Email Click-to-Open Rate (CTOR). In this article, we will explain what the CTOR metric is, how to access and interpret the CTOR report in Shopify, and provide actionable tips on how to optimize your email marketing campaigns based on the insights from the CTOR report.

Understanding the CTOR Metric

The CTOR metric is a valuable measure of how well your emails are performing, as it shows the percentage of recipients who clicked on a link in your email after opening it. This metric provides a more accurate picture of engagement compared to the open rate or the click-through rate alone.

To calculate the CTOR, divide the number of unique clicks by the number of unique opens and multiply it by 100. For example, if you had 500 unique opens and 200 unique clicks, the CTOR would be (200/500) x 100 = 40%.

Accessing the CTOR Report in Shopify

If you are using Shopify Email or a supported email service provider with your Shopify store, you can easily access the CTOR report within your Shopify dashboard. Here’s how:

  1. Log in to your Shopify admin.
  2. Navigate to the “Marketing” tab on the left-hand side.
  3. Click on “Campaigns” and select the email campaign you want to analyze.
  4. Scroll down to the “Reporting” section and click on “View Report.”
  5. In the report dashboard, you will find the CTOR metric along with other relevant email marketing metrics.

Interpreting the CTOR Report

Once you have accessed the CTOR report, it’s important to understand how to interpret the various metrics provided. Here are the key sections of the report and what they mean:

CTOR Metric

The CTOR metric itself is displayed at the top of the report, indicating the overall click-to-open rate for your email campaign. This serves as a benchmark for gauging the success of your email marketing efforts.

CTOR Performance over Time

This section displays a graph showing the CTOR performance of your email campaign over time. Analyzing this graph helps you identify trends and patterns in engagement, allowing you to make informed decisions for future campaigns.

CTOR by Industry

The CTOR report also provides industry benchmarks, allowing you to compare your CTOR with the average rate for your specific industry. This information helps you gauge how well you are performing compared to your competitors and identify areas for improvement.

CTOR by Segment

If you have segmented your email list, the CTOR report will provide insights into the CTOR performance for each segment. This allows you to identify which segments are responding well to your emails and which ones require more targeted optimizations.

Analyzing and Optimizing CTOR

Once you have a clear understanding of the CTOR report, it’s time to analyze the data and identify areas for improvement. Here are some actionable tips to optimize your CTOR:

A/B Testing

Experimenting with different subject lines, email content, and call-to-action buttons through A/B testing can provide insights into what resonates with your audience. Test different elements of your emails and analyze the CTOR to identify the most effective variations.

Email Design and Layout

A visually appealing, mobile-responsive email design can significantly impact CTOR. Optimize your emails for different devices and ensure that the layout is easy to navigate. Use clear and compelling visuals, concise yet engaging copy, and strategically placed call-to-action buttons to encourage clicks.

Segmentation and Personalization

Segmenting your email list based on demographics, purchase history, or engagement level allows you to send more targeted and personalized emails. By tailoring your content to specific segments, you can increase relevance and engagement, leading to higher CTOR.

Implementing Changes and Tracking Results

After analyzing the CTOR report and identifying areas for improvement, it’s time to implement changes to your email marketing strategy. Make the necessary optimizations based on the insights from the report and track the results. Monitor your CTOR for each campaign and compare it to previous campaigns to measure the impact of your changes.

Remember, optimizing CTOR is an ongoing process. Continuously monitor the performance of your email campaigns, analyze the CTOR report regularly, and make data-driven adjustments to constantly improve engagement and conversions.


The Email Click-to-Open Rate (CTOR) Report is a valuable tool for ecommerce managers to optimize their email marketing campaigns. By understanding and utilizing the CTOR metric, accessing and interpreting the CTOR report in Shopify, and implementing data-driven changes, you can drive higher engagement and conversions through your email campaigns. Start leveraging the power of the CTOR report today to take your email marketing strategy to the next level.

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